:root{--blue:#015cfa;--cyan:#31c8fc;--ink:#152033;--muted:#65758b;--line:#e3eaf2;--soft:#f6f9fc;--surface:#fff;--page-bg:#f4f7fb;--shadow:0 18px 50px rgba(16,41,78,.14);--font:Montserrat,Arial,sans-serif;color-scheme:light}
html[data-theme=dark]{--ink:#f2f6fb;--muted:#a9b6c7;--line:#314055;--soft:#1a2636;--surface:#121b29;--page-bg:#0a111c;--shadow:0 20px 58px rgba(0,0,0,.30);color-scheme:dark}html[data-theme=system]{color-scheme:light dark}@media(prefers-color-scheme:dark){html[data-theme=system]{--ink:#f2f6fb;--muted:#a9b6c7;--line:#314055;--soft:#1a2636;--surface:#121b29;--page-bg:#0a111c;--shadow:0 20px 58px rgba(0,0,0,.30)}}
*{box-sizing:border-box}.icon{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.icon-sprite{position:absolute;width:0;height:0;overflow:hidden}body{margin:0;font-family:var(--font);color:var(--ink);background:var(--page-bg);font-size:14px}.widget-page{min-height:100vh}.widget-head{height:78px;padding:13px 15px;background:linear-gradient(115deg,var(--blue),var(--cyan));color:#fff;display:flex;align-items:center;justify-content:space-between;box-shadow:0 7px 24px rgba(1,92,250,.16)}.widget-brand{display:flex;align-items:center;gap:10px;min-width:0}.widget-brand>img,.widget-brand-mark{width:42px;height:42px;border-radius:12px;background:#fff;object-fit:contain;padding:5px;color:var(--blue);display:grid;place-items:center;font-weight:800}.widget-brand strong,.widget-brand small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.widget-brand small{opacity:.82;margin-top:3px;font-size:11px}.widget-icon-btn{width:36px;height:36px;border:1px solid rgba(255,255,255,.2);border-radius:10px;background:rgba(255,255,255,.12);color:#fff;display:grid;place-items:center;cursor:pointer}main{padding:16px}.bubble{border-radius:15px;padding:12px 14px;line-height:1.55}.bubble.system{background:color-mix(in srgb,var(--surface) 72%,#dfefff);border:1px solid color-mix(in srgb,var(--line) 60%,#9bc4ff)}.section-label{font-weight:800;margin:18px 0 9px}.sector-grid{display:grid;gap:8px}.sector{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:10px;border:1px solid var(--line);color:var(--ink);background:var(--surface);border-radius:13px;padding:11px;text-align:left;cursor:pointer}.sector:hover{border-color:#75a6f8;background:color-mix(in srgb,var(--surface) 92%,#dfefff)}.sector b{width:30px;height:30px;border-radius:9px;display:grid;place-items:center;background:color-mix(in srgb,var(--surface) 70%,#dbeaff);color:var(--blue)}.sector>.icon{color:var(--muted);width:16px}.hint{display:block;color:var(--muted);margin:10px 0}.quick-number{display:flex;gap:8px}.quick-number input{flex:1}input,textarea,select{width:100%;padding:11px;border:1px solid var(--line);border-radius:10px;font:inherit;background:var(--surface);color:var(--ink);outline:none}input:focus,textarea:focus{border-color:#6ca2fb;box-shadow:0 0 0 3px rgba(1,92,250,.1)}.quick-number button,.primary{border:0;border-radius:10px;padding:11px 14px;background:linear-gradient(135deg,var(--blue),#31c8fc);color:#fff;font-weight:700;display:inline-flex;align-items:center;justify-content:center;gap:7px;cursor:pointer}.back{border:0;background:transparent;color:var(--blue);padding:0 0 10px;display:inline-flex;align-items:center;gap:6px;font:700 12px var(--font);cursor:pointer}h2{margin:8px 0 14px}.widget-page form{display:grid;gap:11px}.widget-page label{display:grid;gap:5px;font-weight:650}.messages{height:390px;overflow:auto;padding:8px 2px;display:flex;flex-direction:column;gap:8px}.msg{max-width:84%;padding:9px 11px;border-radius:14px;background:var(--soft);white-space:pre-wrap;border:1px solid transparent}.msg.me{align-self:flex-end;background:color-mix(in srgb,var(--surface) 72%,#dbeeff);border-color:color-mix(in srgb,var(--line) 70%,#b5d7ff)}.msg small{display:block;color:var(--muted);font-size:10px;margin-top:4px}.msg.attachment{display:flex;gap:7px;align-items:center;color:var(--blue);text-decoration:none}.msg.attachment svg{width:16px;height:16px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round}.queue-banner{padding:9px 11px;border-radius:10px;background:color-mix(in srgb,var(--surface) 82%,#fff0bf);color:color-mix(in srgb,var(--ink) 72%,#7a5100);margin-bottom:8px;border:1px solid color-mix(in srgb,var(--line) 70%,#f0c45a)}.widget-composer{border-top:1px solid var(--line);padding-top:10px;grid-template-columns:1fr auto auto!important;align-items:end}.widget-composer textarea{grid-row:1;min-height:48px;resize:none}.widget-file-btn{grid-row:1;grid-column:2;width:42px;height:42px;border:1px solid var(--line);border-radius:10px;display:grid!important;place-items:center!important;color:var(--blue);cursor:pointer}.widget-composer .primary{grid-row:1;grid-column:3;height:42px}.ticket-link{display:flex;align-items:center;justify-content:center;gap:7px;text-align:center;margin-top:9px;padding:10px;border-radius:10px;background:color-mix(in srgb,var(--surface) 72%,#dff6ef);color:#087f68;font-weight:700;text-decoration:none}.msg-edit{display:block;margin:6px 0 0 auto;border:0;background:transparent;color:var(--blue);font:700 11px var(--font);padding:0;cursor:pointer}
@media(max-width:380px){.widget-composer .primary span{display:none}.widget-head{padding:12px}.widget-brand>img,.widget-brand-mark{width:38px;height:38px}}
.sector.closed{opacity:.58;cursor:not-allowed}.sector.closed small{display:block;font-size:10px;font-weight:600;opacity:.8;margin-top:2px}

[hidden]{display:none!important}

/* R9 - leitura mais leve no widget */
body{font-weight:400;line-height:1.45}.widget-brand strong,.sector strong,.msg strong{font-weight:600}.section-label{font-weight:600}.quick-number button,.primary,.back,.ticket-link,.msg-edit{font-weight:600}.widget-page label{font-weight:550}h2{font-weight:600}


/* R10 - chat público compacto, rodapé fixo, tema e upload */
.widget-head-actions{display:flex;align-items:center;gap:8px}.widget-standalone #widget-root{width:min(1040px,calc(100% - 32px));margin:0 auto;padding:18px 0 24px}.widget-standalone .widget-head{padding-left:max(18px,calc((100vw - 1040px)/2));padding-right:max(18px,calc((100vw - 1040px)/2))}.widget-standalone [data-step=chat]{height:calc(100dvh - 112px);min-height:520px;border:1px solid var(--line);border-radius:16px;background:var(--surface);box-shadow:0 10px 32px rgba(19,48,87,.08);padding:12px;display:flex;flex-direction:column;overflow:hidden}.widget-standalone [data-step=chat][hidden]{display:none!important}.widget-standalone .messages{height:auto;min-height:0;flex:1;overflow-y:auto;padding:12px 4px 18px}.widget-standalone .widget-composer{position:sticky;bottom:0;z-index:5;background:var(--surface);padding:12px 0 0;margin-top:auto}.widget-embedded [data-step=chat]{min-height:0}.widget-embedded .messages{height:min(390px,calc(100dvh - 235px))}.widget-upload-status{font-size:11px;color:#16815e;padding:7px 2px 0}.widget-upload-status.error{color:#c23b4b}.standalone .widget-shell{width:min(1040px,calc(100% - 32px));height:calc(100dvh - 32px);margin:16px auto;border:1px solid var(--line);border-radius:18px;box-shadow:0 16px 50px rgba(19,48,87,.10);overflow:hidden;display:flex;flex-direction:column}.standalone .widget-shell>.widget-head{flex:0 0 auto}.standalone .widget-shell>.step{flex:1;min-height:0;padding:14px;display:flex;flex-direction:column}.standalone .widget-shell .messages{height:auto;min-height:0;flex:1}.standalone .widget-shell .message-form{position:sticky;bottom:0;background:var(--surface);margin-top:auto}.standalone .widget-shell .widget-upload-status{flex:0 0 auto}@media(max-width:760px){.widget-standalone #widget-root{width:100%;padding:12px}.widget-standalone .widget-head{padding-left:12px;padding-right:12px}.widget-standalone [data-step=chat]{height:calc(100dvh - 102px);min-height:440px;border-radius:13px}.standalone .widget-shell{width:100%;height:100dvh;margin:0;border:0;border-radius:0}.widget-head-actions{gap:5px}}

.theme-button-label{font-size:11px;font-weight:600}.widget-head-actions .widget-icon-btn:has(.theme-button-label){width:auto;padding:0 10px;display:flex;gap:6px}@media(max-width:520px){.theme-button-label{display:none}.widget-head-actions .widget-icon-btn:has(.theme-button-label){width:36px;padding:0}}

/* R11 - tema escuro menos azulado e ações com contraste real */
html[data-theme=dark] .widget-head{box-shadow:0 8px 28px rgba(0,0,0,.18)}html[data-theme=dark] .widget-standalone [data-step=chat]{box-shadow:var(--shadow)}html[data-theme=dark] .bubble.system{background:#1a2636;border-color:#34465e}html[data-theme=dark] .msg.me{background:#123258;border-color:#204d79}html[data-theme=dark] .queue-banner{background:#332b18;color:#f3d180;border-color:#594a27}html[data-theme=dark] .ticket-link{background:#12342f;border:1px solid #265b50;color:#6fe3c5}html[data-theme=dark] .sector b{background:#173255;color:#7ec0ff}html[data-theme=dark] input,html[data-theme=dark] textarea,html[data-theme=dark] select{background:#101925;border-color:#33445a}html[data-theme=dark] .widget-icon-btn{background:rgba(255,255,255,.10);border-color:rgba(255,255,255,.24)}
@media(prefers-color-scheme:dark){html[data-theme=system] .bubble.system{background:#1a2636;border-color:#34465e}html[data-theme=system] .msg.me{background:#123258;border-color:#204d79}html[data-theme=system] .queue-banner{background:#332b18;color:#f3d180;border-color:#594a27}html[data-theme=system] .ticket-link{background:#12342f;border:1px solid #265b50;color:#6fe3c5}html[data-theme=system] .sector b{background:#173255;color:#7ec0ff}html[data-theme=system] input,html[data-theme=system] textarea,html[data-theme=system] select{background:#101925;border-color:#33445a}}

.widget-closed-actions{display:grid;gap:8px;margin-top:8px}.widget-new-chat{width:100%;border:1px solid var(--line);border-radius:10px;padding:10px;background:var(--surface);color:var(--blue);font-weight:600;display:flex;align-items:center;justify-content:center;gap:7px;cursor:pointer}.widget-new-chat:hover{border-color:#75a6f8;background:color-mix(in srgb,var(--surface) 92%,#dfefff)}.widget-composer[hidden],.widget-closed-actions[hidden]{display:none!important}.msg.attachment.me{margin-left:auto}.msg.attachment .attach-mark svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.msg.attachment span{min-width:0}.msg.attachment strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:100%}

.widget-file-btn{display:inline-grid;place-items:center}.widget-file-btn[data-widget-emoji]{border:0;background:transparent;font-size:20px;min-width:38px}.widget-session-ended{color:var(--text)}


/* R15 - chat público do chamado mais consistente */
.standalone .widget-shell .step{padding:16px}.status-line{margin-bottom:8px}.messages{padding:10px 2px 18px}.msg{display:grid;gap:4px;max-width:min(84%,780px)}.msg.me{margin-left:auto}.msg.attachment{display:flex;align-items:center;gap:10px;text-decoration:none}.msg.attachment .attach-mark{width:34px;height:34px;border-radius:10px;background:color-mix(in srgb,var(--surface) 70%,#dbe8ff);display:grid;place-items:center;flex:0 0 auto}.msg.attachment span{display:grid;gap:4px}.msg.attachment strong{display:block}.msg-edit{margin:2px 0 0 auto}.message-form{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:end;border-top:1px solid var(--line);padding-top:12px}.message-form textarea{min-height:58px;max-height:160px;resize:none}.message-actions{display:flex;gap:8px;align-items:center}.widget-emoji-btn{font-size:20px}.send-button{border:0;border-radius:10px;padding:0 14px;height:42px;background:linear-gradient(135deg,var(--blue),#31c8fc);color:#fff;font-weight:700;display:inline-flex;align-items:center;gap:7px;cursor:pointer}.send-button span{display:inline}.widget-upload-status{padding-top:8px}.emoji-dialog-card{width:min(760px,calc(100vw - 24px));max-height:min(720px,84dvh);display:flex;flex-direction:column;background:var(--surface);border:1px solid var(--line);border-radius:17px;box-shadow:0 28px 80px rgba(0,0,0,.28);padding:14px}.emoji-dialog-head{display:flex;align-items:flex-start;justify-content:space-between;padding:2px 4px 10px}.emoji-dialog-head>div{display:grid}.emoji-dialog-head small{color:var(--muted);font-size:11px}.emoji-dialog-head button{border:0;background:transparent;color:var(--muted);font-size:26px}.emoji-search{margin-bottom:10px}.emoji-search input{width:100%;border:1px solid var(--line);border-radius:12px;background:var(--surface);padding:10px 12px}.emoji-tabs{display:flex;gap:8px;overflow:auto;padding:2px 0 10px}.emoji-tabs button{border:1px solid var(--line);background:var(--surface);border-radius:11px;padding:8px 10px;display:flex;align-items:center;gap:8px;white-space:nowrap}.emoji-tabs button.active{border-color:var(--blue);box-shadow:0 0 0 3px rgba(1,92,250,.08)}.emoji-tabs small{font-size:11px;color:var(--muted)}.emoji-grid{display:grid;grid-template-columns:repeat(8,minmax(0,1fr));gap:6px;overflow:auto;padding:4px 2px 2px}.emoji-grid button{border:0;background:transparent;border-radius:10px;aspect-ratio:1;font-size:24px;display:grid;place-items:center}.emoji-grid button:hover{background:var(--soft)}.emoji-empty{grid-column:1/-1;text-align:center;color:var(--muted);padding:20px 6px}@media(max-width:760px){.message-form{grid-template-columns:1fr}.message-actions{justify-content:flex-end}.message-actions>*{min-height:42px}.send-button{width:auto}.emoji-grid{grid-template-columns:repeat(6,minmax(0,1fr))}}